Contact
One inbox, one human reading it. Here is how to reach us and what to expect.
Mailing address
Available on request by emailing the address above. RenewalRate.ca is published by O.MS.H Media Inc., registered in Ontario, Canada.
What to write about
To help us route your message quickly, please include a short subject line that matches one of the categories below.
- Editorial tips — a story idea, a rule change, a data set we should look at, or something happening in the Canadian mortgage market we should cover. Use subject line: "Tip:".
- Corrections — something on the site is wrong. Include the URL of the article and a specific description of what is inaccurate, ideally with a link to the correct source. Use subject line: "Correction:". See our Editorial Policy for how corrections are handled.
- Privacy matters — access your data, request deletion, unsubscribe issues, or any concern about how we handle personal information under PIPEDA or Quebec Law 25. Use subject line: "Privacy:". See our Privacy Policy.
- Partnership inquiries — mortgage brokerages, lenders, and affiliate networks who want to discuss being listed on RenewalRate.ca. Please include your FSRA or provincial licence number and a link to your compliance page. Use subject line: "Partnership:".
- Press — journalists and researchers covering Canadian mortgages, housing, or consumer financial content. Use subject line: "Press:".
- Everything else — any other question. Use subject line: "General:".
Response time
We aim to acknowledge every email within two business days. Substantive responses (corrections processed, privacy requests fulfilled, partnership questions answered) may take up to five business days, or up to 30 days in the case of PIPEDA access requests, which is the statutory maximum.
We do not have a phone line. If a matter is urgent, say so in the subject line and we will prioritise it.